Thank you for choosing AndySoft Enterprises! We strive to provide you with a smooth shopping experience, and we want to ensure you are informed about our shipping policies. Please read the details below regarding shipping times, costs, and procedures.
1. Shipping Options
We offer several shipping methods to meet your needs:
- Standard Shipping: Typically takes 5-7 business days.
- Expedited Shipping: Usually arrives within 2-3 business days.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions of the package, and the selected shipping method. Free shipping may be available on select items or orders over a certain amount, as specified during the checkout process.
3. Order Processing Time
All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
4. Delivery Issues
If you encounter any issues with your delivery, such as delays or missing packages, please contact us at support@andysoftenterprises.com. We will work with the shipping carrier to resolve any issues as quickly as possible.
5. International Shipping
We currently only ship within Uganda only. For inquiries about international shipping, please contact us directly.
6. Changes to Your Order
If you need to change your shipping address or modify your order, please contact us as soon as possible. We can make adjustments as long as the order has not already been processed.
7. Damaged Shipments
If you receive a damaged package, please keep all packaging materials and contact us immediately at support@andysoftenterprises.com. We will assist you with the claims process and ensure you receive a replacement or refund as needed.
8. Contact Information
For any questions or concerns about our shipping policy, please reach out to us at:
- Phone: +26702664590
- Email: support@andysoftenterprises.com
Thank you for shopping with AndySoft Enterprises! We appreciate your business and are here to help you with any shipping-related inquiries.