Thank you for shopping and booking with Andysoft Enterprises! We hope you are delighted with your purchase. However, if you need to return an item or request a refund, please review our policy parameters outlined below.
1. Eligibility for Product Returns
You may return most physical products within 30 days of receipt for a refund or exchange, provided the following conditions are met:
- The item is completely unused, in its original packaging, and in the same condition as when you received it.
- The item is not marked as non-returnable in its individual product description.
2. Non-Returnable Items & Services
The following items and specialized services are strictly not eligible for returns, cancellations, or refunds:
- 🚨 Emergency Roadside Dispatches & Lockout Services: Once our mobile locksmith technician has been deployed to your location, the base call-out fee is 100% non-refundable.
- 🎱 Pool Tables & Billiards Slates: Due to heavy sizing, technical assembly, and complex shipping logistics, all pool table sales are final.
- 💾 Opened Navigation Map SD Cards: Software memory cards that have been opened, inserted, or locked to a vehicle’s VIN.
- 📻 Installed Android Car Radio Head Units: Any dashboard screen system that has already been wired or mounted into a vehicle.
- 🔑 Customized Key Covers: Car key fobs or accessories altered specifically for custom key types.
3. Return & Exchange Process
To process a return for a qualifying physical product, please follow these steps:
- Contact Us: Email us at support@andysoftenterprises.com or message our team on WhatsApp at +256 702 664 590 with your order number and the reason for your return.
- Return Delivery: Pack the item securely in its original box with all included accessories. You may return the item via a trusted local courier/boda-boda service or drop it off directly at our workshop branch located at Makerere Kavule, Kampala.
- Shipping Costs: Return shipping logistics fees are the responsibility of the customer unless the return is due to a verifiable manufacturing defect or a processing error on our part.
4. Refunds Processing
- Mobile Money & Bank Reversals: Once we receive and inspect your returned item, we will notify you and process your refund. Refunds will be issued back to your original payment method (Mobile Money or Bank Transfer).
- Timeline: Mobile Money updates typically reflect within 24 to 48 hours, while bank processing timelines may take 5–7 business days depending on your financial institution.
5. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged during transit or contains a manufacturing defect, please contact us immediately. We will arrange a swift replacement or cover the return boda-boda delivery costs to fix the issue for you right away.
6. Contact Support
For any immediate questions regarding our product warranties or service parameters, reach out to our support lines:
- ☎️ Phone / WhatsApp: +256 702 664 590
- ✉️ Email: support@andysoftenterprises.com
- 📍 Workshop Address: Makerere Kavule, Kampala, Kyadondo, Uganda
